Stay in Bharat ™

Terms of use (guests)

Last updated 5 Nov 2026

Version 2026-10 · Last updated 5 November 2026. These terms apply when you use Stay in Bharat to search, request and book stays.

1. Who we are

Stay in Bharat (stayinbharat.com) is run by Appiesoft Web Solutions Pvt. Ltd., SCF 80 FF, Phase 11 Mohali ("we", "us"). We run an online marketplace that connects travellers ("guests") with independent hotels, homestays and other accommodation ("hosts"). The host provides the stay; we provide the platform, payments and support. We are an intermediary under the Information Technology Act, 2000 and an e-commerce marketplace under the Consumer Protection (E-Commerce) Rules, 2020.

2. Your account

  • You must be at least 18 years old and able to enter a contract in India.
  • Give correct details. We verify your email and mobile number before your first booking request.
  • Keep your password private. You are responsible for activity on your account. Tell us at once if you think someone else has used it.
  • One person, one account. We may suspend accounts that give false details, misuse the platform or break these terms.

3. How booking works

  1. Request. You send a free booking request. You are not charged.
  2. Host reply. The host accepts or declines within 5 hours. If they don't reply, the request expires.
  3. Confirm. When the host accepts, you confirm using the payment option shown for that property:
    • Reserve with a deposit – pay 10% of the room total online within 60 minutes; or
    • Pay ₹0 now (where offered) – nothing online, you pay everything at the property.
  4. Stay. You pay the remaining amount directly to the host at the property. Show your check-in code from your trip page when you arrive.

A booking is confirmed only when you see "Confirmed" on your trip page and receive a confirmation message.

3a. Booking for ₹0, advances, first-booking check and meals

  • Booking is always ₹0. Sending a request or booking costs nothing online. Where the stay page says "Pay ₹0 now · pay at the stay", you pay everything at the property.
  • Advance after the host confirms. Some hosts ask for an advance (a % or a fixed amount). It is shown on the stay page and before you send the request, and you pay it only after the host confirms – online through Stay in Bharat, within 60 minutes of the payment link. If it is not paid in time, the booking is cancelled and the room is released; nothing is charged. If the host raises the advance for your booking, you can cancel free of charge. The advance counts towards your total; you pay the rest at the property. A paid advance follows our cancellation policy like a deposit: refunded in full if you cancel before the free-cancellation deadline, not refunded after it or for a no-show.
  • First-booking check. If this is your first stay with us, our team may call you before the request goes to the host, to confirm it is genuine. If we cannot confirm it within 3 hours, the request is declined and nothing is charged.
  • Missed stays. If you do not arrive for a confirmed stay without cancelling (a no-show), your next bookings need an advance of at least 10%, until you have completed three stays with us after it. After two no-shows within 180 days, every new booking is first checked by our team. You can't hold confirmed stays at two properties for the same night.
  • Still coming? Before your stay we may ask you to confirm by WhatsApp, SMS or email, and on the day for your arrival time, so the host can keep your room.
  • Meals. Where a room offers meal plans (breakfast, dinner, all meals), the price of the meals is shown separately and paid at the property; it is not part of any online payment.

4. Prices, taxes and fees

  • Prices are set by hosts. Stay in Bharat may adjust the price shown on Stay in Bharat – for example during an offer – so it can differ from the price on the property's own or other websites.
  • The price shown for your dates is the full price for the room(s): we show the GST included in it and we do not add a booking fee on top. The price is locked when you send the request.
  • Any extra charges (for example extra bed, meals not included, local taxes or deposits charged by the property) are set by the host and should be listed on the property page.

Offers, crossed-out prices and countdowns

  • Stay in Bharat offer – a discount given and paid for by Stay in Bharat. Host offer – a discount given by the host. Only one offer applies to a stay on a given night; offers are not combined. Not every property takes part.
  • The crossed-out price is the price for the same room and dates on Stay in Bharat without the offer. When Stay in Bharat gives an offer on a price it has raised, that price had been the price on Stay in Bharat for at least 14 days before the offer started.
  • The countdown shows when the offer really ends. A Stay in Bharat offer applies to requests sent before 11:59 PM (India time) on its last day; a Host offer applies to nights up to its last day. After that the normal price applies. An offer that has started is not extended.
  • The offer price is locked with your request. Bookings already made do not change if an offer starts, ends or changes later. If you change your dates, the price for the new dates applies.

5. Cancellations, changes and refunds

Our Cancellation & refund policy is part of these terms. In short: free cancellation until 24 hours before the property's standard check-in time; after that the online deposit is not refundable. If the host cancels, you get a full refund.

6. Your stay

  • Carry a valid government photo ID for every adult. Foreign nationals must carry their passport and visa; the host may need to report your stay to the police (Form C).
  • Follow the house rules shown on the property page and respect neighbours and local laws.
  • You are responsible for damage you or your group cause beyond normal use.
  • The host may refuse check-in if you can't show valid ID, bring more guests than booked, or break the house rules. In these cases the cancellation policy for late cancellations applies.

7. Reviews

Only guests with a completed, verified stay can review, within 14 days of check-out. Reviews must be honest, about your own stay, and must not contain abuse, personal data, contact details or advertising. Hosts can reply once. We may remove reviews that break these rules but we never edit their wording or remove a review because it is negative.

8. Communication and contact details

Host and guest phone numbers and emails are shared after the booking is confirmed. Please don't move payment or bookings off the platform – you lose our protection, refunds and support if you do.

9. Problems during or after a stay

If something is wrong (room not provided, not as described), use Report a problem on your trip page as soon as possible and within 7 days of check-out. We look at both sides, may ask for photos, and decide on refunds fairly. You can appeal our decision once.

10. Things you must not do

  • Use the platform for anything illegal, fraudulent or harmful.
  • Make fake bookings, fake reviews or bookings for resale.
  • Copy, scrape or misuse our content or other users' data.
  • Interfere with the website's security or normal working.

11. Our responsibility

Hosts are independent businesses and are responsible for their property, its safety, licences and the stay itself. We check host identity and listings, but we can't guarantee everything a host says. As far as the law allows, our total liability to you for any booking is limited to the amount you paid through Stay in Bharat for that booking. Nothing in these terms limits your rights as a consumer under Indian law.

12. Our content

The Stay in Bharat name, logo, design and software belong to us. Property photos and descriptions belong to the hosts who upload them.

13. Changes to these terms

We may update these terms. The version and date are shown at the top. Bookings already confirmed stay under the terms you accepted, unless the law requires otherwise. If changes are important we will tell you by email or on the website.

14. Law and disputes

These terms are governed by the laws of India. Please contact us first – most problems are solved quickly. Courts having jurisdiction over our registered office will decide any dispute, without affecting your right to approach a consumer commission.

15. Contact and grievances

Support: info@stayinbharat.com or Contact support when signed in.
Grievance Officer: Savita Sharma, info@stayinbharat.com. We acknowledge complaints within 48 hours and resolve them within one month.